We like to keep things pretty simple, but we also want to make sure you have all the information.
If you purchase any HOTdish chafers and are unsatisfied with their performance, return them undamaged within 30 days for a full purchase price refund. Shipping and handling charges are non-refundable. All products are inspected prior to shipping, and packed to withstand normal shipping treatment. Shipping damage is the responsibility of the carrier. We will provide tracking numbers upon request, but will not refund for any items received with shipping damage.
Note that the 30-day guarantee applies only to the HOTdish chafing units. All other accessories including but not limited to Beauty Ring, Lady Bug Cover, Skirting and Storage Cases are non-returnable.
Ordering Information & Shipping Policy
- Normal Shipping is via UPS Ground. Allow 1 week for delivery within the continental United States.
- All Orders F.O.B. St. Paul, Minnesota.
Here at HOTdish Products Inc., your privacy is of utmost concern. When you place a web order with us, the web store saves the information that was necessary for your order to be placed. Once your order is processed and your credit card information clears your credit card company, your credit card number is securely protected so that it cannot be accessed for charges. In the event that you return your HOTdish product for credit, the bank that processed your credit card has the ability to use your authorization number to credit your credit card back for the return.
Occasionally you or HOTdish Products Inc. will have a question relating to an order that will require us to contact you via phone, email, or standard mail. Or HOTdish Products Inc. may email you with information about sale items or new products.
Terms & Conditions
Conditions of Use
Welcome to our online store! Hotdish Products Inc. provide services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.
Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.
When you visit Hotdish Products Inc. or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Hotdish Products Inc. or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Hotdish Products Inc., with copyright authorship for this collection by Hotdish Products Inc., and protected by international copyright laws.
Hotdish Products Inc.'s trademarks and trade dress may not be used in connection with any product or service that is not Hotdish Products Inc.'s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hotdish Products Inc. All other trademarks not owned by Hotdish Products Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Hotdish Products Inc. or its subsidiaries.
LICENSE AND SITE ACCESS
Hotdish Products Inc. grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Hotdish Products Inc. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Hotdish Products Inc. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Hotdish Products Inc. and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Hotdish Products Inc.'s name or trademarks without the express written consent of Hotdish Products Inc. Any unauthorized use terminates the permission or license granted by Hotdish Products Inc. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Hotdish Products Inc. so long as the link does not portray Hotdish Products Inc., its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Hotdish Products Inc. logo or other proprietary graphic or trademark as part of the link without express written permission.
REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Hotdish Products Inc. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.If you do post content or submit material, and unless we indicate otherwise, you grant Hotdish Products Inc. and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Hotdish Products Inc. and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Hotdish Products Inc. or its associates for all claims resulting from content you supply. Hotdish Products Inc. has the right but not the obligation to monitor and edit or remove any activity or content. Hotdish Products Inc. takes no responsibility and assumes no liability for any content posted by you or any third party.
RISK OF LOSS
All items purchased from Hotdish Products Inc. are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Hotdish Products Inc. and its associates attempt to be as accurate as possible. However, Hotdish Products Inc. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Hotdish Products Inc. itself is not as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITYTHIS SITE IS PROVIDED BY HOTDISH PRODUCTS INC. ON AN "AS IS" AND "AS AVAILABLE" BASIS. HOTDISH PRODUCTS INC. MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HOTDISH PRODUCTS INC. DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HOTDISH PRODUCTS INC. DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM HOTDISH PRODUCTS INC. ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. HOTDISH PRODUCTS INC. WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
By visiting Hotdish Products Inc., you agree that the laws of the state of Minnesota, USA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Hotdish Products Inc. or its associates.
Any dispute relating in any way to your visit to Hotdish Products Inc. or to products you purchase through Hotdish Products Inc. shall be submitted to confidential arbitration in Minnesota, USA, except that, to the extent you have in any manner violated or threatened to violate Hotdish Products Inc.'s intellectual property rights, Hotdish Products Inc. may seek injunctive or other appropriate relief in any state or federal court in the state of Minnesota, USA, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Hotdish Products Inc. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.